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About Us
Here at reborndolls.biz our goals are simple; top quality cosplay costumes and friendly and efficient customer service. We will never stop striving for these goals, when it comes to quality our thought is only “can we do better”, this means we’re constantly developing and testing different materials and adjusting our product base accordingly. When it comes to customer service, we want to be the friendliest company you can find and help our customers whatever the query or problem.
If you’re looking for a cosplay costume thecoser is definitely the place you’ve been looking for. thecoser is not just a web store, we’re also an online cosplay community with half a million Facebook fans, and a blog containing cosplay turorials, cosplayer interviews, reviews and cosplayer showcases.
If you have any suggestions or comments, please email us at thecoser@gmail.com.
Tailoring & Quality Control
All the costumes are specially tailor made for you from scratch, and we treat each one with utmost care and dedication. The time required to make each type of cosutmes differs. Please see below each careful step we take to create your costume!
Order Confirmation
Once your order is confirmed, your order information will be checked and sent to a tailor.
Designing
After reviewing your order, our tailors will begin the designing process.
Materializing
Tailors will then spend time to carefully pick the materials your costume will be made with.
Tailoring
Once everything is decided, the tailors will start tailoring your costume according to your specific requests.
Sewing
Your costume is sewn together by professional tailors.
Final Touches
Finally, the tailors will finish up with the little touches.
Quality Control
The tailors will examine the costume to see if it is exactly what you ordered.
Last Say
We will examine the costume again before shipping it out, checking with your order to make sure it is just the way you want it!
Place Orders
Feel free to browse through our products and email us if you have questions. When you want to purchase an item, simply click to put it into your shopping cart and fill out the required information. After you finish shopping, click “Proceed to Checkout” and fill out the billing and shipping information step by step.
Customer Service
Please look through the descriptions and pictures to gain a thorough understanding of the item, price and shipping terms before placing an order. If you are uncertain about any products, please feel free to contact us at thecoser@gmail.com.
Our office hours are 9:00 AM - 5:00 PM, Monday to Friday, Beijing Time, except major holidays. We usually reply customer email within 1 business day.
Size
You can choose a standard size or give us your custom measurements. We suggest that you review the information provided in Measurement Guide before choosing your size.
Import Tax
Based on our past experiences, most of the countries do not charge import duty on low volume personal imports. Please note that we are not responsible for any import tax.
Order Time
Orders take 2-3 weeks for delivery from tailoring to your place. Actual delivery time also depends on the shipping method you choose.
Payment Methods
We accept payment by Credit Card, PayPal, Western Union or bank telegraphic transfer.
Shipping & Handling
You can choose Air Mail, USPS Express (USA only), EMS or DHL/FedEx/TNT/UPS to ship your order. Shipping time and charges depend on shipping method, product gross weight and shipping destinations. If you want an estimation of shipping fees for different shipping options, please put the item(s) you want to purchase in shopping cart and click “Get a Quote”. Once your order is dispatched, we will email you a shipping notice specifying how to track your order.
Order Cancellation
All costumes ordered from us can be cancelled within 24 hours free of charge, no questions asked. However, because your costume is a one-off tailor made foryou, orders cancelled after 24 hours are subject to a handling fee equaling 30% of the item price. Please be sure of the size and any other specifications before submitting your order. Orders cannot be cancelled after 3 business days. Thanks for your understanding.
We reserve the right to reject an order. It can be due to, but not limited to, the followings:
• We are unable to confirm your payment
• The identification of a pricing or product description error
• We identity substantial risks of shipping loss at the destination
We will refund all payment if we reject an order.
